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Information, Digital Media and Technology - Certificate III (ICT30118-01V02)
Course brochure: Click here for a PDF copy of the course Print/Download PDF    Click here to e-mail me the course details e-Mail me
Study area: Information Systems 
National code: ICT30118  (Nationally Recognised Training)
Location  Attendance  Duration  Commencing  Attendance days 
Wollongong West  Full Time  18 Weeks 3-Feb-2020  Mon, Tue, Wed, Thu 
Features: Traineeships, School trainees 
Description: According to Job Outlook, ICT Support Technicians are in high demand. If you are a tech-head, enjoy helping people and want a skillset that is sought-after in multiple industries, then the nationally recognised Certificate III in Information, Digital Media and Technology is for you. Learn to administer networks and support websites to keep the digital engine of your organisation humming.


Through theory and practical course work, you will learn how to:

- Work and communicate effectively in an ICT environment
- Install and optimise operating system software
- Troubleshoot ICT problems
- Create user documentation
- Use application software packages
- Participate in Workplace Health and Safety (WHS) processes


Develop the personal qualities needed to stand out:

- Confidence dealing with people in a business environment
- Expert at problem-solving
- Manage competing tasks and priorities


Completing this course will provide you with:

- A nationally recognised qualification at Certificate III level
- Knowledge of office software and business technology
- Skills that can be used in any industry


This course is ideal to help you prepare for entering the workforce. Once complete, you can specialise your digital knowledge with another trusted TAFE NSW course:

- Certificate IV in Information Technology
- Certificate IV in Support
- Certificate IV in Web-Based Technologies
- Certificate IV in Networking
- Certificate IV in Programming
- Certificate IV in Cyber Security


This qualification is on the NSW Skills List - which means that there is a demand for these skills - and prepares students for entry level jobs as an ICT Helpdesk or Support Technician.

According to Job Outlook, there are likely to be around 62,000 job openings for ICT Support Technicians over 5 years (that is about 12,400 a year). 

There are no Training Package entry requirements for this qualification.


There are no TAFE NSW entry requirements for this qualification.


No licensing, legislative or certification requirements apply to this qualification.
There is no work placement requirement for this qualification.


There is no work placement requirement for this qualification.


To be prepared for this course, it is recommended that you have:

- Basic computer experience including Microsoft Office
- Basic communication skills

If you need support in preparation for study, contact us about your options. 
Career opportunities: Technical support, network administration, web technologies, software applications and digital media technologies. 
Support for students: TAFE NSW has a range of support services available including support for students with disabilities, extensive library and information services, career advice and counselling, children's centres and support for multicultural or Aboriginal and Torres Strait Islander students. No matter what your circumstances are, TAFE NSW can assist you in many ways. 
Course availability
Location: Wollongong West
Location brochure: Click here for a PDF copy of the course at Wollongong West Print/Download PDF    Click here to e-mail me the course details e-Mail me
Offering code: 20WST-010 
Attendance mode: Full Time 
Study mode: Course-Classroom 
Duration: 18 Weeks
Scheduled attendance: This course is currently scheduled on Monday from 9.30am to 3.00pm, Tuesday from 9.00am to 3.30pm, Wednesday from 9.30am to 3.00pm and Thursday from 9.00am to 3.00pm in Room FG.14 (Lab 1). 
Hours per week: 31 
Starting from: 3-Feb-2020 

To find out more about this course, meet our teachers and receive information about enrolment and next steps, attend an information session.
Date: Wednesday, 22 January 2020 Time: 10.00am to 11.00am Or Time: 2.00pm to 3.00pm Location: TAFE NSW Wollongong West, Block F, Ground Level, Room FG.14 (Lab 1)


This is a full time, face to face course. You will need to attend approximately 21 hours of class, over 4 days a week, for 18 weeks. As well as the in-class component, you will need to complete approximately 10 hours of other study per week.

You may also be required to complete approximately 3 hours of additional study each week outside of class hours, including self directed learning for revision of content, research and preparation for assessments and carry out research activities using the internet and/or library.


This course offering is designed for people who have an interest in Information Technology Networking and want to go on and study higher level courses and pursue a career in the field. They should have the following skills:
- Basic digital literacy skills to operate a personal computer
- Write simple documents and messages to explain IT procedures
- Access the internet for research and email
- Save and manage files
- Use computer operating systems and hardware

Target group: Pre employment 
Applying and enrolling: Enrolling with us is easy, though the exact process does depend on your course and any prerequisites that go with it. Be sure to read all course information carefully to make sure it is the right qualification, location and study type for you. Enrol and pay online via our secure payment gateway to secure your place. As you progress through the enrolment process you will be prompted to provide additional information.

For further information or assistance, call 131 601.

Smart and Skilled: This training is subsidised by the NSW Government
(TAFE NSW - Provider Code: 90003)

The cost of this course will vary based on your eligibility for a Smart and Skilled Student Fee. Eligibility criteria can be found on the Smart and Skilled website or you can call us on 131 601 for further information and advice.
Course fees:
Description Amount
First qualification $1,740
Second qualification $2,080
Concession $240
Exemption $0
Course Fee $7,890
Other information: To successfully complete this course, you will need to competently complete all 17 units, 6 core and 11 electives which have been pre-selected after consultation with industry to ascertain the skills and knowledge required for the job role or to progress into higher qualifications.

The expectation is that by enrolling in this qualification you commit to the time frame in which the qualification is being delivered. The proposed study schedule will be discussed and an individual training plan will be established. Should you fall behind your agreed schedule you will be required to complete additional work and learning outside scheduled class time. 
Comments: Congratulations on enrolling at TAFE NSW!

An important next step is to attend your first day of class on Monday 3 February, from 9.30am at TAFE NSW Wollongong West, Block F, Ground Floor, Room FG.14 (Lab 1). Please bring this receipt to class.

You will be provided with a timetable, assessment guides, advice about additional materials you may need to purchase and information on the support services available to you.

Activate your student portal account which allows you to check your results, see fees and payments, and download your timetable.

To activate your account, go to https://my.tafensw.edu.au and login with your username and password, which was created as part of the online enrolment process and/or included on your receipt. Call us on 131 601 if you need it to be reset.

Once logged in, change your password and create 3 secret questions and answers.

Speak with customer service staff on campus to get your TAFECard which gives you special access to printing, copying and other services. 
Contact: For further information contact Customer Service Centre Information on 131 601